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Hospitality · guest journey
Hospitality · Powered by Obvious

AI layer for guest interaction.

Own the guest journey: from first enquiry to the next visit. It handles all guest calls 24/7, from reservations to check-in queries, ensuring no enquiry is missed and every guest receives timely, human-like responses, in their language.

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The multi-agent system
The multi-agent system

Four agents. One seamless guest journey.

01
Guest on a call with the Obvious Conversion Agent — enquiry converted into a confirmed booking
Agent 01

Conversion Agent

An outbound calling agent that converts enquiries from your website and WhatsApp messages into confirmed bookings — before they go cold.

To increase website enquiries, it deploys a personalized bot directly on your site to capture contact details from interested guests, then calls them instantly to check room availability, confirm dates, and lock in the booking.

02
The Obvious Desk Agent confirming a room booking and sending a secure payment link over WhatsApp
Agent 02

Desk Agent

Every call is answered and converted into a booking, 24 hours a day — zero missed calls and zero wait time for your guests.

With zero manual intervention, it collects guest details and sends a secure payment link over WhatsApp during the call to confirm the deposit upfront. It also helps callers navigate room types, amenities, and local recommendations, answering every FAQ instantly.

03
The Obvious Coordination Agent syncing bookings, payments, and room assignments into the hotel PMS
Agent 03

Coordination Agent

This agent eliminates manual data entry entirely. It pulls real-time knowledge during calls for instant answers on room availability and guest history, then syncs booking, payment, and room-assignment details straight into your PMS/CRM the moment the call ends.

When a request needs a human touch — a special occasion setup, a complaint, a VIP guest — it hands over to your team instantly with full context preserved.

04
The Obvious Follow-Up Agent sending reservation reminders and collecting post-stay feedback
Agent 04

Follow-Up Agent

Sends automated WhatsApp reminders to confirm reservations before they're missed — cutting no-shows and cancellations by up to 30%.

Its re-engagement sequences also call missed enquiries. After checkout, it follows up to collect feedback and reviews — flagging any unhappy guest privately.

Key outcomes

Measured against the market, not our own claims.

Compared against published market benchmarks, not internal claims.

0%

Average revenue increase reported by service businesses in the first year — primarily from eliminated missed calls during busy/after hours, and faster lead response.

IDC / Brilo AI
0%

Reduction in booking no-shows for hospitality providers using automated reminders.

Industry Reports
₹8–20

Per-minute cost of a fully loaded human call center agent in India — a front desk executive costs roughly double. We run at a fraction of either, with a better resolution rate, 24/7.

2026 Indian Call Center Cost Guide
30–40%

Reduction in average handle time per case with AI agents.

McKinsey
0

Indians engage in code-switched communication daily — Hinglish, Tanglish, and more. Not an exception, but the default way people actually speak.

PMC / HiACC, 2025
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Take the first step toward flawless stays.

Autonomous agents that speak 40+ languages and handle entire workflows end-to-end — built to improve customer experience while directly driving ROI. 67% of Fortune 500 companies now run production voice AI systems, and Gartner predicts 40% of enterprise apps will integrate task-specific AI agents by year-end, up from less than 5% in 2025.

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