Obvious for Hospitality

This agent deploys an interactive chat widget on your website and on WhatsApp, and collects the contact information of every visitor — not only the ones who fill in a form. Those leads are people browsing with no fixed plan, people comparing your price across channels, people checking whether you have a pool, a hall, an airport transfer. Today almost all of them leave without a trace. Here, none of them do.

The agent then finds the rate your property is being offered at across every channel — your own PMS, Booking.com, Agoda, Expedia, the metasearch listings — and builds a picture of where you actually sit in the market for those dates.

It calls the visitor back immediately, asks what they’re looking for, and offers a direct price below the market rate they were about to book at. It converts the conversation into a booking and collects payment on the same call — with the commission that would have gone to the channel staying with the hotel.

This agent automates the follow-up workflow that reduces no-shows — the work a desk team rarely has time to do consistently. It first sends a reminder on WhatsApp and email between 6 and 12 hours before check-in.

An hour before check-in, it messages the guest again on WhatsApp to confirm what time they will be arriving.

If the check-in time passes and the guest still hasn’t arrived — and no payment has been made on the booking — the agent places an outbound call. It asks whether they are still coming, offers to move the booking to new dates, or cancels it outright if they aren’t.

Every outcome is written back to the PMS. A cancellation caught the same evening is a room you can still sell — instead of an empty night discovered at midnight.

This agent initiates calls 12 to 24 hours before arrival, for every guest with a booking — from every channel, direct or OTA. It confirms they’re still arriving, captures an ETA, and tells them how to upload their IDs and remaining details on WhatsApp.

Once the documents are in, the agent completes pre-registration and generates a key code. The guest arrives, gives the code at reception and collects their room key — so they don’t have to stand at the desk filling forms, photocopying passports and waiting while the person ahead of them does the same. Check-in becomes a handover instead of a process.

The same call is a natural place to sell: early check-in, a room upgrade, an airport pickup, a table at the restaurant on the first night. And it answers the questions guests would otherwise call the desk about — parking, directions, luggage, what time breakfast opens. Everything collected is stored locally and pushed into the PMS, so the front desk opens a file that’s already complete.

This agent answers all calls coming from in-room phones and responds to enquiries instantly — no ringing through to a desk that’s already handling a check-in.

It triggers messages to the responsible department through whichever platform that team already uses: the PMS, a WhatsApp group, or your ticketing system. If a guest asks for room service or toiletries, housekeeping knows within seconds, with the room number and the request written out.

It then runs a follow-up schedule. The agent checks back with the department to confirm the service was delivered; if it hasn’t been, it sets another timer and follows up again, escalating each time. Once delivered, it follows up with the room to check the guest is satisfied. Nothing depends on someone remembering.

It also places outbound calls to rooms — checkout reminders, notice that a room is ready, or any announcement the property needs to make.

This agent provides a WhatsApp chat facility for every guest from the moment they check in. It opens with a message introducing itself as the guest relations executive, and invites the guest to message there with any issue or concern about the service they receive.

That gives guests a place to raise things before they form a settled opinion — the small irritations people don’t walk down to the lobby to report, but do remember when they’re writing a review at the airport.

It also collects feedback that would otherwise never reach management. Departments such as housekeeping or F&B don’t always pass every complaint upward. Here, concerns raised in chat are alerted instantly to the relevant team — housekeeping, maintenance, F&B — and to guest relations and management at the same time.

Management can request reports on repeated concerns, sorted by individual room or individual department, so a recurring problem shows up as a pattern rather than a one-off.